I always said it would be a cold day in hell when I agreed with Kos on anything. Well, I guess it must be a cold day in Hades, because he’s right on the money with something. Fortunately for me, it has nothing to do with politics.
A few years ago, I bought a Palm Pilot from Best Buy, and bought the 3 year warranty to go with it. They tell you that the warranty is no questions asked. At about the 2 year mark, the Palm Pilot completely stopped responding. It wouldn’t turn on, recharge or anything else.
I took it to my local Best Buy, which due to a move across the country was not the store from which I had bought it.
First I was told I had to have all the original receipts, so I went home, got them and brought them back.
Then I was told I had to have all the original packaging. I went home and got most of it. I was surprised at how much I could actually find. The few pieces I didn’t have were the installation instructions and the original software CD. When I got back to Best Buy, they told me the missing pieces would result in a restocking fee of about $75.
At this point, I was a little pissed, and left the store. A couple of months later, I was traveling back to New Mexico (where I bought the Palm Pilot) and decided to return to the store where it was purchased. That store gave me the runaround, but they eventually made the exchange. They actually had the balls to try and sell me the extended warranty on that one. I told them to blow it out their ass.